Contact
Send word to base camp
A question about an order, a size, or where to take that new jacket first? Drop us a line. A real person reads every note that comes in.
Within 1–2 business days, Monday to Friday
Add your order number — it starts with a #
Send us a postcard
Write it like you'd write home
Fill in the card and hit send — it lands straight in our inbox.
Every note gets read over a morning coffee.
Real people, real replies
No bots and no scripts. Someone on our small team reads and answers every message.
Secure checkout
Every order goes through Shopify's encrypted checkout, and we never see your card details.
Updates in your inbox
Order and shipping confirmations land in your email as soon as things move.
Before you write
Quick answers
Where's my order?
Once your order ships, delivery usually takes 3–8 business days. Your shipping confirmation email has a tracking link — if it's been longer than that, send us a postcard with your order number.
How much is shipping?
One flat rate of $4.99 on every order, and it's free on orders over $100.
How do returns work?
You've got 60 days to send something back. Write to us with your order number and we'll walk you through it.
Not sure which size?
Tell us your height, your build and the size you usually wear in another brand, and we'll point you to the right one.
See you out there.
Sheldon Hampton · Outfitters