Returns & Refunds

You have 60 days from the day your order is delivered to send something back. Take your time, try it on at home, and make sure it's right.

To be returned, an item needs to be:

• unworn and unwashed. Trying it on is fine.
• with its tags still attached.
• free of marks, smells, pet hair or alterations.

We check every return when it arrives. If something has clearly been worn or damaged after delivery, we can't refund it and we'll send it back to you.

• Items marked as final sale when you bought them.
• Gift cards.
• Anything worn, washed, altered or damaged after delivery.

• Contact us with your order number and the items you'd like to return.
• We'll reply with the return address and instructions.
• Pack the items securely and send them back within the 60 days.
• Keep your proof of postage until your refund comes through.

Please don't send anything back without contacting us first. Returns we can't match to an order may be delayed.

Return shipping is paid by you, unless the item arrived damaged, faulty or wrong. We recommend a tracked service, as we can't refund a return that never reaches us.

Once your return arrives and we've checked it, we'll refund the price of the items to your original payment method, usually within a few business days. Your bank can then take 5–10 business days to show it on your statement.

The original shipping charge isn't refunded unless the return is because of our mistake. If you used a discount code, you're refunded the amount you actually paid.

The quickest way is to return the item for a refund and place a new order. That way you get the right one without waiting for your return to reach us.

If something arrives damaged or faulty, or it isn't what you ordered, contact us as soon as you can with your order number and a photo. We'll put it right with a replacement or a full refund, including any shipping you paid.

Sale items can be returned within 60 days just like anything else, unless they're marked as final sale.

If you haven't seen your refund 10 business days after we've confirmed it, check with your bank first. If it's still not there, contact us and we'll chase it.

We may update this policy from time to time. The version on the site when you place an order is the one that applies to that order.