Shipping Policy
What shipping costs, how long it takes, and what happens if something goes wrong on the way.
On this page
On this page
01Shipping costs
- $4.99 flat rate on every order.
- Free shipping on orders over $100.
The shipping cost is always shown at checkout before you pay, and it's charged once per order, however many items are in it.
02Where we ship
We ship across the United States. The shipping options available for your address are shown at checkout.
03Processing your order
Orders are processed on business days, Monday to Friday, excluding US public holidays. If you order on a weekend or holiday, we'll start on it the next business day. During busy times, like sales and the holidays, processing can take a little longer.
04Delivery times
Once your order ships, delivery usually takes 3–8 business days. Delivery times are estimates from the carrier and can't be guaranteed, especially during the holidays or bad weather.
05Tracking your order
As soon as your order ships, we'll email you a tracking link. It can take a day or two for the tracking to start updating, so don't worry if it looks quiet at first.
06Orders in more than one package
If you order several items, they may arrive in separate packages on different days. You won't pay any extra shipping for this.
07Check your address
Please double-check your shipping address at checkout. If you spot a mistake, contact us as soon as possible. We can change the address as long as your order hasn't shipped yet. Once it's on its way, we can't redirect it.
08Late orders
If your tracking hasn't moved for several days, or your order is running later than expected, contact us with your order number and we'll chase it with the carrier for you.
09Marked as delivered but not there?
Carriers sometimes mark packages as delivered a little early. Check around your property and with your neighbours, and give it until the end of the next business day. If it still hasn't turned up, contact us with your order number and we'll help you look into it with the carrier.
10Damaged or wrong items
If something arrives damaged, or it isn't what you ordered, contact us as soon as you can with your order number and a photo, and we'll look into it for you.
11Returns
Changed your mind? You have 60 days from delivery to send something back. See our Refund Policy for how it works.
12Changes to this policy
We may update this policy from time to time. The version on the site when you place an order is the one that applies to that order.
Questions about your delivery?
Send us your order number and we'll check on it for you. A real person will reply within 1–2 business days.